Return policy
For all products excluding our Coffee Club Pricing, wholesale orders, and International orders.

Gun Tower Coffee has a 100% Satisfaction Guarantee on all coffee’s purchased from our online store. Please contact support@guntowercoffee.com if you are not satisfied with your purchase and we will make sure that your issue is resolved.

We limit the right to return used or partially used coffee products to Gun Tower Coffee

When initiating a return, Gun Tower Coffee is not obligated to provide any form of reimbursement, whether monetary or product, for any purchases through Gun Tower Coffee, from a period of 14 calendar days after original purchase.

There are also no returns on international and wholesale orders. That said, it is always our goal to make sure all customers are 100% satisfied, and we will continue to work hard to earn your business. We much appreciate all your support and for allowing us the opportunity to serve you.

Refund Policy
Your item must be in its original unused condition to be returned. Unless there is a manufacturer defect or mistake in fulfillment you must return the item within 30 days of your purchase at our request. Gun Tower Coffee will not pay postage for any returns.
Please email support@guntowercoffee.comto request a refund. Please include the following information in the email:
• Place in the subject line: Refund/Exchange
• Original order number
• Reason for the Return/Exchange
• Contact Information to include a contact phone number
Return Exceptions
• Some items cannot be returned if they are opened.
• Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
• If your clothing item is in like new condition, we may allow an exchange of your clothing item for a different size or color depending on availability.

GUN TOWER COFFEE COFFEE PRIVACY STATEMENT

OUR USE OF YOUR COLLECTED INFORMATION

If purchasing an item from our online store it is necessary that during the buying process Gun Tower Coffee collects aspects of your personal information such as your name, address, and email address.

Additionally, while visiting our online store we receive automatically your computer’s internet protocol (IP) address which helps us to discern which browser and operating system you use.

If you grant us permission to do so, we may use your email for marketing our new products, making you aware of sales, and in general applicable updates to our product lines. Similarly, if you join our coffee club we will use your email for our insider marketing specials such as new products, sales, as well as allowing you to participate in our coffee club member’s only free shipping.

GRANTING CONSENT

When purchasing an item from our online store, by necessity, you provide us with your personal information for that transaction. In providing your personal information we will verify your credit card, place your order, arrange for your order’s delivery or if need be return your purchase. By providing your personal information when prompted we will conclude that you have consented to our collecting of that personal information and that we will use of it for only that specific reason stated. Any subsequent use of your personal information, such as for marketing will be done solely by your expressed consent or refusal.

Withdrawing Consent
If after you opt-out of your allowing of our use of your personal information, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us by email at support@guntowercoffee.com
or by snail mailing us at: Livonia, MI 48154

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

STORED DATA

Our online e-commerce platform that allows us to sell our products and services to you also allows us to store your personal information on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Gun Tower Coffee stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
_Gun Tower Coffee_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_Gun Tower Coffee_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@guntowercoffee.com